21/ Troubleshoot

Something doesn’t work as expected? Please, try the following:

• Refresh the Lumiverse™ page in Chrome. Clear cache in Chrome (Ctrl+F5 or via Chrome settings).
• Switch to an empty project and return to your work project after a few seconds. This would force the internal player to reload all data, which is likely to fix a potential issue.
• Navigate to Power/Projection and switch the projection off and on again.
• Reboot the system. In Lumiverse™ (my.lumiverse.com), navigate to Power and find the Reboot Device option. Select, and confirm the reboot. After confirmation, the device will reboot in about 5 minutes time. During the reboot, the device will become offline for a short period of time. Please, wait for the device to come back online and continue using the Lumiverse™ (my.lumiverse.com) interface normally.
• Didn’t help? Is the device offline and therefore the access to Power/Reboot is not available in the Lumiverse™ interface? Then switch the LAZR 4G™ device off and on again manually by pressing the main power button (BTN) on the back of the device. After you press the button, the device will start to switch off. You can tell it has completed switching off, once all LEDs stop blinking. After all LEDs are off, press BTN again to switch the device on again. Wait for the device to get online and continue using the Lumiverse™ (my.lumiverse.com) interface normally.
• If that doesn’t help or is not possible, plug the device off electricity, wait a few seconds, and plug it back in. Wait for the device to re-start and get online automatically in about 5 minutes and continue using the Lumiverse™ (my.lumiverse.com) interface normally.
• If none of the above helped, please contact support@LM3X.com with your support request, our engineers will investigate the problem and offer options shortly.

FUSE INFO: there are replaceable fuses inside LM3X projectors; the LAZR 4G™ model contains four fuses 250V; 5A T type, marked F1 – F4.

F1 -> Main Phase Conductor; if it fails, the projector won’t start
F2 -> Main Neutral Conductor; if it fails, the projector won’t start
F3 -> Heating Circuit Phase Conductor; if fails, the projector will work, but heating won’t work
F4 -> Heating Circuit Neutral Conductor; if fails, the projector will work, but heating won’t work

For other models fuse information, contact support@LM3X.com